Refund policy

At SkillVaping, we value our customers and aim to provide a smooth and reliable shopping experience. If there is ever an issue with your order, our support team is here to help. Please read our return and refund policy carefully before making a purchase.

Eligibility for Returns

To qualify for a return or refund:

  • Products must be unused and remain in their original sealed packaging.
  • Return requests must be submitted within 14 days of the delivery date.
  • Items that have been opened, used, damaged after delivery, or altered in any way are not eligible for return.
  • Proof of purchase or order confirmation is required for all refund or replacement requests.

Non-Returnable Products

For health, safety, and compliance reasons, the following items cannot be returned once opened:

  • Disposable vape devices
  • E-liquids
  • Pods and cartridges
  • Nicotine products
  • Clearance or final sale items
  • Promotional or customized products

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request, please provide:

  • Your order number
  • Clear photos of the product received
  • Photos of the packaging if applicable
  • A brief description of the issue

Once reviewed, we may offer:

  • A replacement product
  • Store credit
  • A refund where applicable

SkillVaping reserves the right to deny claims that do not include sufficient supporting information.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Please allow several business days for the refund to appear depending on your financial institution or payment provider.

Original shipping fees are non-refundable unless the issue was caused by an error on our side.

Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been fulfilled or handed to the shipping carrier, cancellations cannot be guaranteed.

Exchanges

We only replace products that are defective, damaged upon arrival, or incorrectly shipped. Exchange requests are subject to product availability.

Age Restriction

SkillVaping products are intended strictly for adults of legal smoking age in their jurisdiction. By purchasing from this website, you confirm that you meet the minimum legal age requirement applicable in your state or territory.

Compliance Notice

SkillVaping complies with all applicable U.S. federal and state regulations related to vaping products, including age-verification requirements and shipping compliance where applicable.

We reserve the right to refuse service, limit quantities, or cancel orders that violate local laws or regulations.

Policy Updates

SkillVaping may update or modify this policy at any time without prior notice. Changes become effective immediately upon posting to this page.

Contact Information

For return, refund, or order-related questions, please contact our support team:

Email: contact@skillvaping.com